Delivery and Returns
DELIVERY:
Prints
I am dedicated to making sure your prints are delivered promptly. My shipping times are carefully planned to ensure that your prints reach you quickly, no matter where you are in the world.
Shipping Destinations and Timelines:
- United Kingdom: Fulfilment: 2-5 days | Postage: 2-4 days
- Germany: Fulfilment: 2-5 days | Postage: 2-4 days
- Europe (EU): Fulfilment: 2-5 days | Postage: 4-7 days
- North America (USA, CA): Fulfilment: 2-5 days | Courier: 2-3 days
- Rest of World: Fulfilment: 2-5 days | Courier: 3-6 days
Carbon Neutral Fulfilment
I am a very proud partner of The Print Space - a fine art fulfilment company who shares my vision for a greener planet. This means every step in getting your order to you – from printing to delivery – is carbon neutral.
To find out more about their process you can find out more HERE
Commissions and Originals
I offer a range of delivery options to ensure your commissioned artwork arrives safely and beautifully. Whether your piece is created on paper, wood or canvas, I take special care in packaging and shipping.
For local deliveries, I can personally hand-deliver the artwork or arrange for a reliable courier service. For international orders, I use trusted shipping providers to ensure your artwork arrives in perfect condition. In addition, I can work with you to arrange custom framing or mounting services if desired.
Delivery times vary depending on destination.
I will oversee the entire process, however, for commissioned work, the client will be responsible for the cost of delivery, which will be invoiced separately.
RETURNS:
Prints
My prints are specially made to order, however, your satisfaction is paramount.
Damaged or Incorrect Orders
In the unlikely event that your print arrives damaged or if you receive an incorrect item, please contact me within 48 hours of delivery. I will work swiftly to assess the situation and rectify the issue by providing a replacement at no additional cost to you. To help me assist you quickly, please include photographic evidence of the damage or the incorrect item you received.
Commissions
Commissioned artwork is created with a personal touch, tailored specifically to your requests and preferences. As such, all sales of commissioned artwork are final. I am unable to accept returns or exchanges on these unique pieces.
Your Peace of Mind
I understand commissioning art is an investment in something special. Rest assured, throughout the creation process, I will maintain open communication to ensure the final piece meets your expectations. Should you have any concerns or specific requirements, we will discuss these before the creation of your artwork begins.
Questions or Concerns
I am here to provide you with art that brings joy and inspiration to your walls. If you have any concerns about your order, don't hesitate to reach out. My goal is to ensure you are delighted with the artwork; from the moment you order to the day it arrives.
For any inquiries or assistance, please contact me on the contact page HERE
Originals
I offer a 30-day return period on my original artworks to ensure your complete satisfaction. If, for any reason, you're not entirely happy with your piece, please contact me within 30 days using the contact form HERE, and we can arrange for the return. As the customer, you'll be responsible for securely packaging the artwork and covering the return postage. Once the artwork arrives back to me in good condition, I will issue a full refund.